Website terms
These terms describe use of the HealthRoute website and its general service information. Specific orders, enrollments, authorizations, and account agreements have their own details presented in the relevant workflow.
Website information
HealthRoute provides information about DOT physicals, drug and alcohol testing, consortium programs, and related services. General website content does not replace an individual medical evaluation, a medical examiner's decision, or guidance for your specific compliance responsibilities. Contact HealthRoute to confirm the service you need.
Requests, appointments, and orders
Submitting an inquiry does not confirm an appointment, completed enrollment, test authorization, or service result. Follow the confirmation and next-step instructions provided for your request. Confirm the location and availability before traveling to a collection site.
Pricing and service details
Review the price, selected services, recipient information, and any separate fees before submitting an order. Contact HealthRoute if information is unclear or inconsistent. A payment receipt is not a test result or medical certification.
Service-specific terms
For nationwide drug-testing orders, review the ordering terms, cancellation and refund policy, and results-delivery policy. Other services may present separate enrollment or authorization documents. These general website terms do not replace those documents or change an existing service agreement.
Accounts and authorized use
Provide accurate information and submit another person's information only when authorized. Keep account credentials private. Do not attempt to access another customer's records, interfere with website operations, or use forms to send unlawful or harmful content.
Privacy and records
Read our website privacy notice. Access to medical or testing records requires the appropriate identity and authorization checks. Use the designated service workflow rather than a general inquiry to submit sensitive information.
External services
Links and embedded tools may lead to services operated by other providers, including payment, mapping, and review services. Review their terms and privacy information when using those services.
Questions and updates
Contact HealthRoute with website or service questions. This page may be updated as the website changes; it does not retroactively change a completed order or signed agreement.
Contact HealthRoute
4985 Hoffner Ave, Suite 1, Orlando, FL 32812
407-859-1880 · Contact form