CUSTOMER POLICIES · REVISED OCTOBER 27, 2026
Results delivery
The right information. The authorized recipient.
Choose an authorized destination
The checkout includes a results-delivery email. If left blank, it defaults to the first recipient’s email. For an order with multiple recipients, this is the designated destination for every recipient in that order. Only use a shared destination if you have permission to receive all of those results; otherwise place separate orders.
Verification before release
HealthRoute may verify identity, recipient permission and any applicable requirements before releasing test information. Selecting an email address or paying for a test does not by itself override a recipient’s privacy or authorize an employer, family member or other third party to receive results.
Instructions and results are different
The payment receipt confirms a payment. Collection authorization explains how to complete the test. Results become available only after collection and any processing or review required. Do not treat a receipt or order confirmation as a negative result.
Correcting delivery details
Check the destination carefully before submitting payment. Call 407-859-1880 promptly if it is wrong or needs changing. Changes are subject to verification and confirmation by HealthRoute. Avoid sending results or identity documents through a general contact form.
Sensitive information
Use an email account you control and can access privately. Follow any secure-delivery instructions provided by HealthRoute, the laboratory or the medical review provider. This website does not promise that ordinary email is encrypted or that results will be sent automatically before authorization is checked.
Questions about timing
Processing and review times vary. Contact HealthRoute with your order reference for assistance. This storefront does not guarantee a particular result time or outcome.
Need help? 407-859-1880 ↗ · Contact HealthRoute ↗