CUSTOMER POLICIES · REVISED OCTOBER 27, 2026
Ordering terms
A clear understanding before you pay.
Self-pay orders
This storefront offers individual, self-pay drug-test orders. No company account is created and no recurring subscription is included. You must be authorized to place the order and provide information for each recipient. A parent, guardian, or other legally authorized person should contact HealthRoute before ordering for a minor or someone who cannot authorize the service themselves.
Choose the required service
Confirm the test panel, reason, collection method and any observation requirement with the requesting organization before purchase. A test order alone does not establish eligibility for work, satisfy every employer or court requirement, enroll anyone in a consortium, or include Clearinghouse reporting. Contact HealthRoute for guidance about a specialized DOT, return-to-duty or follow-up requirement before paying.
Price and payment
Prices are in U.S. dollars and apply per recipient. Selected direct observation adds $50 per recipient. Review the itemized total before authorizing a one-time card payment through Square. Additional services outside your order require a separate agreement; this checkout does not authorize an unlimited charge.
Authorization and collection
Payment confirmation records your order; it is not the collection authorization or an appointment. Wait for HealthRoute to provide your collection authorization and location instructions. Available facilities, services and hours vary. Bring the identification and documents specified in those instructions.
Timing and results
No fixed collection time, result time, test outcome, or acceptance by a requesting organization is guaranteed by this checkout. Timing depends on collection arrangements, laboratory processing, review and other requirements. Results are shared only as permitted and subject to authorization verification.
Corrections and payment uncertainty
Review recipient names, birth dates, contact details and ZIP codes before payment. Contact HealthRoute promptly about errors. If a payment result is uncertain or the site says payment succeeded but the order needs review, do not pay again; contact HealthRoute with the order reference or payment time.
Cancellation and refunds
The cancellation and refund policy forms part of these ordering terms. A full refund is available before collection authorization is issued. After authorization, unused orders are reviewed case by case. No refund is available after specimen collection.
Contact and policy acknowledgment
Call 407-859-1880 for order support. At checkout, you acknowledge the selected service and collection requirements, agree to these ordering terms and the refund policy, acknowledge the privacy notice, and confirm authority for the designated results recipient. Your acknowledgment and policy revision are recorded with the order.
Need help? 407-859-1880 ↗ · Contact HealthRoute ↗