CUSTOMER POLICIES · REVISED OCTOBER 27, 2026
Privacy notice
How this storefront handles your information.
Who operates this website
Order Drug Testing Nationwide is operated by HealthRoute, 4985 Hoffner Ave, Suite 1, Orlando, FL 32812. For privacy questions or requests, call 407-859-1880 or use the HealthRoute contact page. Avoid sending test results or identity documents through a general contact form.
Information collected
When you order, we collect recipient names, dates of birth, optional Employee IDs for non-DOT tests, driver’s license numbers and issuing states for DOT tests, requested order expiration dates, phone numbers, email addresses, testing ZIP codes, test selections, reasons for testing, collection options, and the designated results-delivery email. We also record your order total, policy acknowledgment, payment status, receipt and transaction references. Employee ID is optional for non-DOT tests. DOT orders require a driver’s license number and issuing state. Do not enter a Social Security number in this storefront.
Why information is used
Information is used to process payment, record and coordinate your test order, prepare collection instructions, communicate about the order, support authorized results delivery, resolve payment or service questions, and maintain records needed for these activities and applicable obligations.
Payment and service providers
Square handles card entry and payment processing. HealthRoute receives payment tokens, status and transaction references rather than card numbers entered in Square card fields. Hosting, cloud infrastructure, collection sites, laboratories and medical review providers may process information needed for their roles in your order. Their own privacy practices may also apply.
Results and authorized recipients
Provide a results-delivery address only if you are authorized to receive results for every test recipient in the order. HealthRoute may verify identity or authorization before releasing information. The results-delivery policy explains how to request a correction or change.
Browser storage and website operations
This storefront uses session storage for a random payment-attempt reference and a one-way digest used to reduce duplicate charges. Recipient form details are held in page memory while you complete the form. This storefront does not include advertising trackers. Hosting and payment services may process IP addresses, browser information, technical logs and their own necessary storage for security and operation.
Retention and requests
Order and transaction information is kept for service administration, payment reconciliation, recordkeeping and applicable obligations. Contact HealthRoute to request access, correction, or deletion, or to ask about retention for a particular record. Requests are reviewed subject to identity verification, applicable requirements and records that must be retained; this notice does not promise immediate or unconditional deletion.
Updates
We may update this notice as the service changes. The revision date appears on this page. Contact HealthRoute if you have a question about the notice that applied to an earlier order.
Need help? 407-859-1880 ↗ · Contact HealthRoute ↗