Google reviews integration privacy

Last updated November 5, 2026.

This notice describes HealthRoute Reviews, our connection between HealthRoute's Google Business Profile and the reviews displayed on healthroute.net. It applies specifically to this integration, not to medical records, testing orders, or other website forms.

Who connects a Google account

Only an authorized HealthRoute administrator connects the business's Google account. Website visitors do not need to sign in to Google or grant Google account access to read reviews.

Information accessed and displayed

The integration reads HealthRoute's business account and location identifiers, business name, address, and Google Maps links to identify the correct listing. It retrieves the listing's average rating, total review count, and public reviews, including reviewer display names, profile photos when available, star ratings, review text, and dates. These public review details are displayed on our website. We do not use this connection to access patients' medical records or visitors' Google accounts.

Permissions and use

Google's Business Profile API requires a permission that permits viewing, editing, creating, and deleting business listings. Our integration uses it only to read business identity and reviews. It does not edit listings, delete reviews, or post replies. Google API data is used to identify HealthRoute's listing and display its reviews, not for advertising targeting or model training.

Storage and service providers

OAuth credentials are stored on the server and are not included in public website code. Google provides the review data; Cloudflare hosts the website and processes the integration's requests. Public review responses are refreshed on demand after six hours. A shared Cloudflare cache stores the last successful response for up to 30 days so it can still be displayed if a refresh fails. Failed refreshes do not extend that retention period. The integration does not maintain a permanent review archive or intentionally log review response bodies or OAuth credentials. It does not sell Google API data.

Review changes and disconnecting access

Reviews remain managed on Google. Changes may take time to appear, including the six-hour refresh interval. During a Google service interruption, the last successful response may remain visible for up to 30 days from its retrieval. Review authors can manage their reviews through Google. An authorized administrator can revoke HealthRoute Reviews access in Google Account connections. Revocation stops new authorized requests; previously cached responses can remain until their original retention period ends (no more than 30 days from retrieval). Contact HealthRoute to request removal of the integration's stored credentials.

Availability and third-party reviews

If the direct connection is unavailable, our website may display the existing Elfsight Google reviews widget instead. That widget is a separate service. Google Maps links lead to Google's website.

Contact

For questions about this integration or its stored credentials, email doctor@healthroute.net or call 407-859-1880. HealthRoute is located at 4985 Hoffner Avenue, Suite 1, Orlando, FL 32812.